ID# 000827
Senior Desktop Support Specialist A12-001
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Whitney, Bradley and Brown Inc.
Reston, VA 21091
United States
Industry
Internet / eCommerce
Application Closing Date
2/23/2012
Security Clearance Required
No
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Job Description
WBB is an employee-owned, technical and management consulting company that provides innovative products and services that solve government and commercial customer’s toughest problems. For more than 30 years, WBB has set the standard for excellence in consulting services, while providing its employee-owners with an outstanding work environment with ample opportunities for growth and success. WBB continues to enjoy impressive growth, which is directly attributed to the company’s hiring practice of always hiring the very best professionals from government, military and industry.
MINIMUM CLEARANCE REQUIRED: None required.
Description
Desktop Support Specialist will provide exceptional customer service and act as an initial point of contact for end-users in the corporate headquarters and remote locations. This position assists staff with technical support of desktop computers, applications, telecommunications and related technology within the organization's mobile computing environment. Support includes interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position’s responsibilities require independent analyses, communication and problem solving.
Responsibilities include:
* Responsible for the support and maintenance of the desktops, laptops, phones, PDAs, printers and peripherals related to local area hardware and LAN software.
* Accurately log and distribute all support requests. Acknowledge, troubleshoot and resolve all assigned tickets; escalate and follow through when necessary.
* Responsible for creation, deletion and modification of user accounts and mailboxes.
* Responsible to communicate all system related issues to IT staff through channels set forth by their supervisory and management staff.
* Facilitates moves, additions, and changes of computer related equipment as required.
* Perform user profile data migrations and restorations.
* Maintenance of hardware and software inventory.
* Assist next level IT support staff as necessary.
* Other tasks as assigned.
Job Requirements
Qualifications
* BA/BS degree related to computer science or equivalent work experience, 3-5+ years experience providing PC desktop support in a corporate WAN environment.
* Previous experience supporting Microsoft Windows 7 in a corporate environment required.
* Experience supporting Microsoft Office with comprehensive knowledge of Outlook required.
* Experience with desktop imaging software required (ex. Symantec Ghost, MS ImageX).
* Familiarity with video conferencing and associated technology.
* Experienced supporting enterprise-level multifunction printer/copiers preferred.
Additional Qualifications
* Strong customer-service orientation. Effective interpersonal and relationship-building skills. Ability to present ideas in user-friendly language to both technical and non-technical end-users.
* Ability to multi-task and remain calm and composed under pressure.
Clearance: Secret clearance preferred but not required.
Job Title: Senior Desktop Support Specialist
Primary Location: United States- Reston, VA
Travel: This position will require the ability to travel; travel not to exceed 5% of the time.
We are proud of our diverse environment and are an Equal Opportunity Employer. WBB is committed to a policy of equal employment opportunity.
Apply Online: http://www.Click2apply.net/5f6c5ms
Whitney, Bradley and Brown Inc.
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